Choosing the Best Removals Service for your Relocation

Upon receiving your list of removal quotes, you can expect companies to be most inquisitive about the services you require and how they can help out. Before signing on with any removal company, you will want to be sure the service you receive will be up to standard and make this ordeal as smooth as possible.

Following are some pointers to guide you to the best removals service for your needs:

Check the Feedback

Online resources like Buzz move can provide you with unbiased opinions from previous customers of various well known moving companies to help you find a service that matches your needs. You will also get a good idea of what kind of professionalism to expect from each company.

Ask about a Survey

The removal company should be happy to show up on site for a survey and price quote free of charge. This will give them a good chance to assess the volume of goods being relocated as well as prepare for any access issues that the property may present. Be sure to have an accurate idea of things to be moved so they can arrive appropriately prepared.

Check Insurance Details

It is a good idea to ask about the insurance plan a removal company has for goods in transit, this will mitigate fear of lost or damaged goods. You may find the removal company’s insurance is insufficient, in which case you may want to arrange cover with your own insurance provider. They should have removals insurance and truck insurance for their vehicle.

Payment Options

Make sure you address payment plans before you seal any deal. Any company that asks for cash payments or hefty deposits could be up to no good. Reputable companies will accept payment in a variety of forms, including credit card, cheques or cash.

Some companies even offer extra protection to customers paying with credit card.

Arranging Parking Permits

Ask your removal company about their way of handling parking permits for both the original location and the new destination. If they don’t or can’t handle this themselves, it will be up to you to make proper arrangements.

Delays Policy

Prepare for the unexpected and ask them about their delays policy as well. Some removal companies have severe policies that add a fee for every hour they are delayed, which can be a real set back if waiting for property transactions to be completed.

Packing Boxes and Other Services

Many removal companies have the presence of mind to offer their clients packing boxes that save cash and resources. You will also want to ask about their capacity to disassemble/ reassemble certain furniture items for transportation as well as un-plumb dish washers and washing machines.

Complaints procedure

You should also ask about the procedures the removal company has for addressing customer complaints. Some companies have associations with removal trade organizations, the BAR or British Association of Removers is one such example.  These associations will often have a standard procedure for settling matters that cause client dissatisfaction.

All the companies listed on reallymoving.com are part of the Ombudsman Scheme, which serves to resolve any issues or anomalies that may occur during relocation.

Uniformed Staff

One sign of professionalism is a uniformed staff. If your moving needs are addressed by uniformed professional, it is easier to identify the people handling and relocating your goods.

A Congenial Approach

Finally, you must consider the overall personality of the company you choose to work with. It is important to trust the people who will be transporting your wealth of earthly possessions. Moving in itself is one of the most stressful activities we can perform, and having a company that understands this and compensates with excellent service can make all the difference.